Refund and Cancellation Policy

Northvex Solutions LLC provides professional services to contractors: estimating and takeoff across all CSI divisions, BIM modelling, engineering support, shop drawings, plan review, bid support, and web design, SEO, Google Ads, social media and branding. Every engagement is delivered remotely to clients in the United States and Canada.

Deliverables are produced and issued on a stated date. That date is the written delivery date referred to in the rest of this policy.

Northvex Solutions is not a licensed contractor, performs no construction, provides no engineering design of record and makes no site visits. This policy therefore covers professional services and the files that result from them, nothing else.

If you cancel in writing before measurement begins, your deposit is refunded in full.

To cancel, email info@northvexsolutionsllc.com with your quote reference.

If you cancel after work has started, the deposit is retained and the work completed to date is delivered to you. No further fee is due.

If Northvex Solutions misses the written delivery date for reasons within its control, you may choose one of two options.

Once a deliverable has been issued, no refund is available for it.

If a deliverable contains an error, we correct it at no charge.

Corrections of errors are always included in the fee.

Two rounds of revisions requested by you and falling within the agreed scope are also included.

A new instruction is a scope change, and it is quoted. Additional scope is quoted and agreed with you before it is priced. It never changes the original fee silently.

Six of the packages on the pricing page are billed monthly. There is no minimum term on any of them and no long term contract to sign.

To cancel, email info@northvexsolutionsllc.com from the address on the account. Cancellation takes effect 30 days after we receive that notice.

Those 30 days are worked and delivered. We do not stop partway through a period you have paid for, and for the same reason a period already begun is not refunded partway through it. Nothing is billed after the notice period ends.

Advertising spend paid to the platforms is not refundable by us, because it has already been spent with them rather than held here.

Nothing physical is sold. There is no shipping and there are no returns, so neither applies to any engagement with Northvex Solutions.

None apply. Northvex Solutions sells professional services and the files that result from them: no goods, no regulated products and nothing subject to export control.

The firm does not perform licensed engineering design or contracting. The work is estimating, modelling, drawings, document review and digital services, which is the same description given to our payment processor.

Refunds are paid in US dollars, by the original payment method.

Email info@northvexsolutionsllc.com with your quote reference and a short description of what you are asking for. We respond within 5 business days. Business days are Monday to Friday.

Questions about this policy can be sent to Northvex Solutions LLC by any of the routes below.